FAQ

What is Banner Cloud?

Banner Cloud is an online service/tool for generating banner ads and custom graphics as quickly and efficiently as possible. Giving you direct access to powerful creation features, Banner Cloud is perfect for a user who wants to cut straight to output.

Do I need to know photoshop?

No. Banner Cloud is ideal for anybody who is interested in creating animated content. You can be an experienced designer as well as somebody who has no skills in design. The process for creating content is very straightforward. At the same time experienced professionals will find advanced features as well.

Where do I start?

In order to start working with Banner Cloud you need to create an account. Once your account is created you will be able to store your work on the cloud as well as get back to it anytime you would like make changes.

Can I change my subscription anytime?

Yes. You can do so with several clicks. Just log into your account and go to My Account, then select Subscriptions choose your new plan and you're done.

Do I have to download software?

No. Banner Cloud is a all inclusive service/tool with everything you’ll ever need to create professional quality graphics and ad banners for all platforms.

Can I make banner for Facebook?

Yes. Banner Cloud supports multiple platforms including Facebook, twitter, and google+ just to name a few.

What are Credits?

Credits provide a flexible and cost-effective way to purchase ready made banner design templates and stock photography within Banner Cloud.

How do Subscription Plans and Credits differ?

Subscription Plans give you access to Banner Cloud software features and storage at levels specified by the Plan. Credits are used to purchase licensing for use of ready made template designs and stock photography within Banner Cloud.

How do I purchase Credits?

When your banner project is complete and you are happy with the design and any changes you have made, click the Export button in the Banner Cloud editor. The Export wizard will calculate the number of Credits needed, if any, to purchase licensing for the design template and any included stock photography. If you need additional Credits to complete your order you can purchase them directly in the Export wizard using your credit card or Paypal. You can also purchase Credits at any time by logging into Banner Cloud and clicking on "My Account". You will see a "Purchase Credits" button conveniently located at the top of each account section.

Can I reuse items purchased previously?

Yes. Purchase a template design once and use it for as many Banner Cloud projects in your account as your subscription plan's project and storage limits allow. The same applies to stock photography.

How are Credits priced?

Credits are priced in blocks of 10 and up and bulk purchase discounts are available. Larger blocks of Credits are priced at a lower cost per credit compared to smaller blocks.

Do Credits expire?

Credits expire 1 year from date of purchase.

Do I lose my Credits if I change my Plan?

No. Any remaining unused and unexpired Credits you purchased will transfer to your new Plan.

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